Help & FAQs

We accept most major credit cards, including Visa, Mastercard, American Express, and UnionPay. Additionally, we support Shop Pay, Apple Pay, Google Pay, and PayPal for your convenience.

Note: Some credit cards may have international transaction fees depending on your bank's policies.

For any payment issues, reach out to us at care@oakhamdesign.com .

If your payment was declined, it could be due to several reasons such as insufficient funds, incorrect payment details, or restrictions from your card issuer. We recommend double-checking your payment information or contacting your bank. If the issue persists, please reach out to us at care@oakhamdesign.com for assistance.

At the moment, we do not offer payment plans. However, you can use Shop Pay’s installment options during checkout for certain eligible purchases. Shop Pay allows you to split your purchase into multiple payments.

Yes, Shopify Payments ensures your payment details are encrypted and secure.

We currently ship to the following regions:

• Within the Contiguous U.S.A: Free standard shipping is available for all orders within the contiguous United States.
• Hawaii, Alaska, and U.S. Territories: Unfortunately, we do not ship to these locations at this time.
• Canada: We offer shipping to select regions in Canada, excluding Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, and Yukon. For more information, please review our shipping policy or contact us at care@oakhamdesign.com.

Orders placed during business hours are typically processed within 3 business days. Shipping time is usually around 5 business days for orders within the contiguous U.S. For Canada, shipping times may vary based on location and customs processing.

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.

If your order has not yet shipped, you can update your shipping address by contacting us at care@oakhamdesign.com as soon as possible. Once an order has been dispatched, changes to the shipping address may not be possible, and additional fees could apply if redelivery is required.

If your package is lost, we may send you a replacement once we confirm the issue. A package is considered lost if there are no tracking updates for 7 business days after the estimated delivery date. Please contact us at care@oakhamdesign.com for assistance.

Yes, we offer free standard shipping for all orders within the contiguous United States and select items to Canada.

We ship to 49 U.S. states and certain regions in Canada. We do not ship to Hawaii, Alaska, U.S. territories, APO/FPO, or P.O. boxes.

Yes, a 25% restocking fee applies to returns due to personal preference.

You can cancel or modify your order before it enters the shipping process. Please contact us at care@oakhamdesign.com as soon as possible if you wish to make changes. Once an order is shipped, cancellations and modifications may not be possible, and any changes could incur additional fees.

To cancel your order, please email care@oakhamdesign.com with your order number. We will do our best to assist you.

If you receive the wrong item or if your product is damaged upon arrival, please email care@oakhamdesign.com with your order number and photos of the item. We will arrange for a replacement or refund based on the situation.

We offer returns within 30 days of receipt for most items. To qualify for a return, items must be unused and in their original packaging. For more details, please review our return policy or contact us at care@oakhamdesign.com for assistance.

Yes, items can be returned within 30 days of delivery. Contact our support at care@oakhamdesign.com to start the return process.

To start a return, email care@oakhamdesign.com with your order number and reason for the return. Our team will provide further instructions on how to return the item.

Refunds are typically processed within 7-10 business days after we receive the returned item. You will be notified via email once your refund has been issued.

For preference-based returns, customers are responsible for shipping costs. If we shipped the wrong item, we will cover the return shipping. Check the link: https://oakhamdesign.com/pages/return

Yes, refunds will be issued to the original payment method via Shopify Payments.