Help & FAQs

We accept most major credit cards, such as Visa, MasterCard, Discover, and American Express, Apple Pay, Shop Pay, Google Pay. Additionally, we also accept PayPal.

Note: Some credit cards may have transaction fees depending on the bank’s regulation.

For any payment issues, reach out to us at care@oakhamdesign.com .

OAKHAM exclusively ships to addresses within the 49 states of the United States. International shipping is not available. To enquire about shipping to a different destination, please contact us. 3-5 days, and cancellations are accepted before shipping.We apologize for any inconvenience this may cause.
Please review our shipping policy, and if you have any shipping issues, please contact us at care@oakhamdesign.com .

We generally ship orders within one business day. Please note that our warehouse typically does not operate on weekends, so shipments will proceed on weekdays. Once an order is received, the warehouse sends the products to our shipping partners. If shipped via FedEx, it usually takes 3-5 business days for delivery. Additionally, we sometimes use Amazon logistics, with a similar delivery timeframe of 3-5 business days. If you have any questions regarding your order status or estimated delivery date, feel free to reach out to us.

Yes, you can cancel or adjust the order when your order status is preordering, pending, or processing. As long as your order is not under the shipping process, please contact us via  care@oakhamdesign.com immediately if you decide to make any changes to it.

Please note, if your orders have been shipped out, it could be challenging to cancel or make further adjustments at this point. If you insist on canceling or making the adjustment to the order(s) that has/have been dispatched, you will be responsible for the shipment surcharges. Please email care@oakhamdesign.com to get further support.

Please email care@oakhamdesign.com with your order number. We will help you to address it.

Yes. As long as your order is not under the shipping process, please contact us via  care@oakhamdesign.com immediately if you decide to make any changes to it.

Please double-check your address before placing your order. It is challenging to make further adjustments when your order has been shipped out. If you put an incorrect address, it might create extra surcharges to redeliver your order. Please email  care@oakhamdesign.com for further support on changing the shipment address.

No worries. We might be able to redeliver a replacement for you after we confirm that your package got lost. We consider a package lost when the estimated delivery date has passed and there are no more tracking updates for the next 7 business days. Please email care@oakhamdesign.com if you believe you have encountered a package loss issue.

If your device doesn't work and is still under warranty (Two-year from Receiving), you can email us your device issue via care@oakhamdesign.com. Please follow the instructions to get your full refund:

The necessary information includes:

1. Order number in the package. We recommend keeping the Order number before discarding the package.

2. A clear video can show what the issue is.

While we confirm the problem, you can return the item back. We will offer a new one when we receive the returning tracking number.

For additional help assembling a product, or for any other customer support issue, please contact us at care@oakhamdesign.com.

We aim to answer all of our customers' questions as quickly and as efficiently as possible, however you can always just email us at care@oakhamdesign.com.