| Products / Category | Warranty Period (from date of purchase) |
|---|---|
| All Products | 1 year |
What is the OAKHAM warranty?
What is the OAKHAM warranty?
All OAKHAM furniture products come with a 1-year Manufacturer's Warranty. This warranty covers any manufacturing defects to ensure your product remains in excellent operational condition. Please note, this warranty does not cover normal wear and tear, accidental damage, or misuse of the product.
Who is eligible for the warranty?
Who is eligible for the warranty?
The warranty is valid only for the original purchaser who bought the product directly from OAKHAM. It cannot be transferred and does not apply to second-hand or used products.
Free Returns and Exchanges？
Free Returns and Exchanges？
We offer free returns and exchanges for products with verified quality issues within 30 days of purchase. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase. Returns due to personal preference (non-quality-related) will require customers to cover the return shipping fees. Please refer to our Return Policy for further details.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds will be processed within 7 business days after we receive and inspect the returned item(s). You will be notified via email once your refund has been issued.
Assistance with Installation？
Assistance with Installation？
If you need assistance with installing any of our products, feel free to contact our customer service team at care@oakhamdesign.com. We're here to help!
How to file a warranty claim?
How to file a warranty claim?
If your product has a manufacturing defect that is covered under our 1-year warranty, please contact us at care@oakhamdesign.com with your order number and a brief description of the issue. We may request photos or videos to assess the problem and guide you through the warranty process.
