FAQ
Frequently Asked Questions
Payment Options
What payment methods does OAKHAM accept?
What payment methods does OAKHAM accept?
We accept most major credit cards, such as Visa, MasterCard, Discover, and American Express, Apple Pay, Shop Pay, Google Pay. Additionally, we also accept PayPal.
Note: Some credit cards may have transaction fees depending on the bank’s regulation.
For any payment issues, reach out to us at care@oakhamdesign.com .
Shipping Options
What countries do you ship to?
What countries do you ship to?
OAKHAM exclusively ships to addresses within the 49 states of the United States. International shipping is not available. To enquire about shipping to a different destination, please contact us. 3-5 days, and cancellations are accepted before shipping.We apologize for any inconvenience this may cause.
Please review our shipping policy, and if you have any shipping issues, please contact us at care@oakhamdesign.com .
How long will it take to get my order?
How long will it take to get my order?
We generally ship orders within one business day. Please note that our warehouse typically does not operate on weekends, so shipments will proceed on weekdays. Once an order is received, the warehouse sends the products to our shipping partners. If shipped via FedEx, it usually takes 3-5 business days for delivery. Additionally, we sometimes use Amazon logistics, with a similar delivery timeframe of 3-5 business days. If you have any questions regarding your order status or estimated delivery date, feel free to reach out to us.
Can I cancel or adjust my order details?
Can I cancel or adjust my order details?
Yes, you can cancel or adjust the order when your order status is preordering, pending, or processing. As long as your order is not under the shipping process, please contact us via care@oakhamdesign.com immediately if you decide to make any changes to it.
Please note, if your orders have been shipped out, it could be challenging to cancel or make further adjustments at this point. If you insist on canceling or making the adjustment to the order(s) that has/have been dispatched, you will be responsible for the shipment surcharges. Please email care@oakhamdesign.com to get further support.
How to cancel my order?
How to cancel my order?
Please email care@oakhamdesign.com with your order number. We will help you to address it.
Can I change my shipping address after the order placement?
Can I change my shipping address after the order placement?
Yes. As long as your order is not under the shipping process, please contact us via care@oakhamdesign.com immediately if you decide to make any changes to it.
Please double-check your address before placing your order. It is challenging to make further adjustments when your order has been shipped out. If you put an incorrect address, it might create extra surcharges to redeliver your order. Please email care@oakhamdesign.com for further support on changing the shipment address.
What happens if my package gets lost?
What happens if my package gets lost?
No worries. We might be able to redeliver a replacement for you after we confirm that your package got lost. We consider a package lost when the estimated delivery date has passed and there are no more tracking updates for the next 7 business days. Please email care@oakhamdesign.com if you believe you have encountered a package loss issue.
Received a defective package, what should I do?
Received a defective package, what should I do?
If your device doesn't work and is still under warranty (Two-year from Receiving), you can email us your device issue via care@oakhamdesign.com. Please follow the instructions to get your full refund:
The necessary information includes:
1. Order number in the package. We recommend keeping the Order number before discarding the package.
2. A clear video can show what the issue is.
While we confirm the problem, you can return the item back. We will offer a new one when we receive the returning tracking number.
Technical Support
What if I have an issue during assembly?
What if I have an issue during assembly?
For additional help assembling a product, or for any other customer support issue, please contact us at care@oakhamdesign.com.
Other Questions
I need more help, how can I contact you?
I need more help, how can I contact you?
We aim to answer all of our customers' questions as quickly and as efficiently as possible, however you can always just email us at care@oakhamdesign.com.